Privacy Policy

Last updated: 11 November 2026

1. Data Controller

The data controller is City Game s.r.o., Tománkova 4, 841 05 Bratislava, Slovakia, Company ID: 51685531, Tax ID: 2120770421.

Contact: info@brainteaselava.sk, +421 908 828 141.

2. What Data We Collect and Why

When you make a booking, place an order, or contact us, we may collect your name, email address, phone number, and information necessary to provide our services.

We use this information to manage reservations, communicate with customers, and comply with legal obligations. The legal bases are contract performance, legal obligations, and legitimate interests in handling enquiries and protecting legal claims (Article 6(1)(b), (c), and (f) GDPR).

We may occasionally send information about our games and special offers. Marketing emails are sent with your consent or to existing customers where permitted by law. You can unsubscribe free of charge at any time.

3. Data Retention

We retain booking records and related customer communication for up to 5 years, where necessary for customer service or the protection of legal claims. Enquiries that do not result in a booking are generally retained for no longer than 12 months.

Accounting documents are retained for the legally required period, generally 10 years.

Newsletter contact details are retained until consent is withdrawn or the recipient unsubscribes. Records of consent may be retained for an additional period required by law.

4. Sharing Personal Data

Personal data may be shared, where necessary, with our hosting, IT, email, accounting and analytics providers, as well as partners involved in providing booked activities.

We do not sell personal data to third parties.

5. Cookies and Analytics

Our website uses essential cookies and analytics services, including Google Analytics 4 and Microsoft Clarity, to help us improve the website.

Analytics cookies and related technologies are used with your consent. You can refuse or withdraw your consent through the website’s cookie settings.

Services provided by Google and Microsoft may involve transfers of data outside the European Economic Area. Such transfers are subject to applicable GDPR safeguards. Analytics data is retained according to the settings of the respective services.

6. Your Rights

Under the GDPR, you have the right to access, correct, or request deletion of your personal data, restrict processing, request data portability, and object to processing. You can withdraw your consent at any time.

To exercise these rights, contact us at info@brainteaselava.sk.

You also have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic.

Providing personal data is voluntary. However, without the contact and booking details necessary to process your request, we may be unable to provide the requested service.

We do not use automated individual decision-making that produces legal or similarly significant effects.

7. Changes to This Policy

We may update this Privacy Policy if our services or legal requirements change. The latest version will always be available on this page.